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Setup guide

Set up MorphCam in your calls

The same guide you'll find in the app under Use in calls. A couple of minutes with the Windows app, a few more with the web app on a Mac.

Save your credits: do all the setup below with Preview first. Preview does not use any credits. While Preview is on, the AI section shows a black screen with "Connecting...". That is normal, and it is all you need for the setup. When everything works, stop Preview, choose your character and start.

Use either the MorphCam desktop app or the web app, not both at the same time. Your camera can only be used by one of them at once.

Choose your setup

How to use MorphCam in your calls

The easiest way is MorphCam Camera. It comes with the MorphCam Windows app, so there is nothing else to install. On a Mac, or in the web app, use SplitCam (easiest) or OBS.

Windows app

  1. Choose MorphCam Camera in your call app

    Open the camera settings of your call app and choose:

    • Windows 11: MorphCam Camera (Windows Virtual Camera).
    • Windows 10: MorphCam Camera.

    If the first one does not show a picture in an app, try the other one. WhatsApp only shows MorphCam Camera (Windows Virtual Camera), so it needs Windows 11.

    Where to find the camera settings:

    • Telegram: Settings, then Speakers and Camera, then Camera.
    • Signal: Settings, then Calls, then Video.
    • WhatsApp: Settings, then the calls/video settings, then Camera.
    • Zoom, Teams and Google Meet: the video or camera settings.
    WhatsApp camera settings with MorphCam Camera (Windows Virtual Camera) selected
    Telegram camera list with MorphCam Camera selected
  2. Start your AI in MorphCam

    Upload your picture or type your prompt, then click Start.

    Until your AI face is live, your call shows a black screen that says "Connecting...", the same as MorphCam's AI area. Your real camera and Preview are never shown in your call.

    Uploading a character photo in the MorphCam app
    The character photo uploaded to MorphCam: a smiling man in a navy shirt The same character live on camera through MorphCam, following the user's movements Character photo you upload Live on camera: your movements Your real camera: hidden
    Drag to compare the photo you upload with the live result.
  3. Make your call

    Start your call. You can minimise MorphCam or let your call app cover it. Your AI face keeps going.

    When you click Stop, your call goes back to the black "Connecting..." screen.

    Your AI character, live. This is the kind of picture the person you call sees.

Your own preview may look mirrored (back to front) in WhatsApp and some other apps. That is only how the app shows you to yourself. The person you call sees you the right way round.

Important (web app only)

  • Do not make WhatsApp, Zoom, SplitCam or OBS fill the whole screen. Keep them a little smaller so part of MorphCam can still be seen. If MorphCam is covered completely, your video will stop moving in the call.
  • Do not minimize MorphCam.
  • If you see a yellow message saying your video is hidden, move the other window a little so MorphCam can be seen again.
  • Using Windows? The MorphCam desktop app does not have this problem, so we recommend it.
Mac & browser

Use MorphCam on Mac (or in any browser)

  1. Open the web app

    Open app.usemorphcam.com in Chrome, Edge or Safari, and sign in with your MorphCam account (or create one).

  2. Install it as an app

    In Chrome or Edge, click Install when offered (or open the browser menu, then Install this site as an app). In Safari, choose File, then Add to Dock.

  3. Preview in full screen

    Open MorphCam from its own window, start Preview and click Enter full screen.

  4. Bring it into your calls

    Follow the SplitCam steps (easiest, works with WhatsApp) or the OBS steps above.

Windows users can keep using the desktop app, or use the browser version.

The MorphCam web app in Chrome, offering to install as an app
The web app offers to install itself, so it opens in its own window like a normal app.
MorphCam with the camera preview hidden and the AI character live
Privacy

Hide my camera preview

Turn on Hide my camera preview and MorphCam stops showing your real camera on screen. Your AI character keeps running as normal. It's ideal when you stream or record your screen.

Your call never receives your real camera either: it only gets your AI character.

Troubleshooting

Something not working?

MorphCam Camera does not appear in my call app

Make sure you have the latest MorphCam Windows app. Open Use in calls in the app: if it says MorphCam Camera is not set up on this computer yet, click the button and choose Yes when Windows asks. Then close and reopen your call app.

My call shows a black "Connecting..." screen

That is normal until your AI face is live. Upload your picture or type your prompt in MorphCam and click Start. During Preview the AI area also shows "Connecting...", and your real camera and Preview are never shown in your call.

WhatsApp does not list MorphCam Camera

WhatsApp only shows MorphCam Camera (Windows Virtual Camera), so it needs Windows 11. On Windows 10, use SplitCam instead.

My picture looks mirrored

Your own preview may look mirrored (back to front) in WhatsApp and some other apps. That is only how the app shows you to yourself. The person you call sees you the right way round.

The video stops moving in my call (web app)

Do not make WhatsApp, Zoom, SplitCam or OBS fill the whole screen, and do not minimize MorphCam. Keep part of the MorphCam window visible. On Windows, the desktop app does not have this problem, so we recommend it.

Still stuck?

Our Telegram channel has a video that walks through the whole setup. Or message us and a real person will help.

Chat with us